Refund and Returns Policy

Refund and Returns Policy

At Kalasawa Exim Pvt Ltd, we strive to provide high-quality industrial machinery that meets the needs and expectations of our customers. However, we understand that sometimes issues may arise. Our Refund and Returns Policy is designed to ensure that any concerns are handled in a transparent and fair manner.

1. Return Eligibility

You may return a product under the following conditions:

• Damaged or Defective Products: If the machinery or product you received is defective, damaged, or not working as intended, you are eligible for a return.
• Incorrect Item: If you receive an incorrect product or the machinery does not match the specifications or description provided at the time of purchase, a return is allowed.
• Unused and Unopened Products: If the product is unused and in its original packaging, it may be eligible for return. This applies only to products that have not been installed or used.

Note: Certain products may not be eligible for return due to their nature (e.g., custom-built or made-to-order machinery).

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [your email address or phone number] within 7 days of receiving the product. Provide the following information:
   • Your order number.
   • Proof of purchase (invoice or receipt).
   • Description of the issue or reason for the return.
   • Clear photographs or videos of the product showing the damage or defect (if applicable).
2. Return Authorization: Once your return request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) number. This number must be included with the returned product.
3. Return Shipment: You will be responsible for returning the product to our designated warehouse or partner location. Return shipping must be done using trackable shipping services. We recommend that you use a shipping service with insurance to cover any damages during the return transit.
   • Return Shipping Costs: The return shipping costs are the customer’s responsibility unless the product was defective, damaged, or an error occurred on our part (e.g., wrong product sent).
   • Packaging: Please ensure that the product is properly packed to avoid further damage during the return process. The product should be returned in the original packaging, if possible.

3. Refunds

Refunds will be processed under the following conditions:

• Inspection of Returned Product: Once the product is returned and inspected, we will notify you of the outcome. If the return is approved, a refund will be issued to the original payment method.
• Refund Processing Time: Refunds will typically be processed within 10 to 15 business days from the date we receive and inspect the returned product. Please note that the refund timeline may vary depending on the payment method and financial institution.
• Partial Refunds: In certain cases, if the returned product shows signs of wear and tear, damage not caused during transit, or has missing parts, a partial refund may be issued.

4. Non-Returnable Items

Certain products cannot be returned, including:

• Custom or Made-to-Order Machinery: Products that were specifically manufactured to meet your business requirements, customized, or tailored to your specifications.
• Used or Installed Products: Any products that have been installed, used, or modified are not eligible for return.
• Final Sale Items: Items marked as “final sale” or “non-returnable” at the time of purchase are not eligible for returns or refunds.

5. Exchanges

We do not typically offer exchanges. If you receive a faulty or incorrect item, we encourage you to return it and place a new order for the correct product. If an exchange is necessary, it will be handled on a case-by-case basis.

6. Warranty

Our machinery comes with a limited warranty that covers manufacturing defects and faults under normal use conditions. Please refer to the warranty documentation that comes with your product for more details. If your machinery is under warranty, you may be eligible for a replacement or repair instead of a return.

7. Changes to the Refund and Returns Policy

Kalasawa Exim Pvt Ltd reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website, and the updated policy will become effective immediately. We encourage you to review this policy periodically.

8. Contact Us

For any questions or concerns related to refunds, returns, or warranty claims, please contact us at:

Kalasawa Exim Pvt Ltd